Wednesday, April 20, 2011

"Any idiot could do this job!"

There was an internal audit report submitted to the TTC (Toronto Transit Commission) this week. Among other issues, it was discovered that some subway and SRT collectors have been deliberately ordering fewer Metropasses for their station, so that they could avoid the hassle of doing too many cash transactions!

Even more interesting, however, was the revelation that there is presently only one requirement to be a Collector: "to be able to physically do the work."


The report acknowledges that customer service and cash handling skills are insufficient in the present set of Collectors, of which there are 365, and that training efforts should be undertaken to address the deficiency.

Perhaps the TTC should consider raising the hiring criteria for that position -- it might result in better service for TTC patrons. What do you think?